Frequently Asked Questions

Where do you deliver?

Australia and New Zealand. We cannot deliver anywhere else at the moment.

How long does delivery take?

Orders are processed in 1–3 business days. Delivery within Australia and New Zealand then takes 8–12 business days. You will get a tracking link by email as soon as your parcel ships.

What does delivery cost?

Nothing. Delivery is free on every order, with no minimum spend and no handling fee added at checkout.

What currency are your prices in?

Australian dollars (AUD). If you are ordering from New Zealand you will be charged the AUD amount shown, and your bank converts it at their rate.

How do I find my size?

Every product page has its own size chart, in Australian sizing. Please check the chart on the item rather than assuming — sizing varies between styles, and between our suppliers.

How do I track my order?

Use the tracking link in your shipping email, or visit our tracking page. The first scan can take 3–8 business days to appear after the parcel leaves the warehouse.

Will my order arrive in one parcel?

Not always. If you order several items they may ship separately and arrive on different days, at no extra cost to you.

Can I return something?

Yes. Email support@billandginger.com with your order number and we will send return instructions. Please do not post anything back before we have given you an address. Full details are in our return & refund policy.

How long do refunds take?

Once we receive and check the item, the refund goes back to your original payment method. Your bank usually takes 5–10 business days to show it.

My order arrived damaged or wrong — what now?

Email us within 14 days with a photo and we will put it right. You will not pay return shipping in that case.

How can I reach you?

Email support@billandginger.com or use our contact form. We answer within 12–24 hours on weekdays, 9:00 AM – 5:00 PM (AEST).